Support
You're running a business from conversations. We take that seriously.
When an order is missing, a payment cannot be found, or an extension issue interrupts your workflow, every minute matters. Our support team exists to help you get back to selling as quickly as possible.
How can we help?
General Questions
Questions about features, plans, setup, account management, or product guidance.
[email protected]Technical Support
Problems with the browser extension, WhatsApp Web integration, AI scans, login issues, sync issues, or browser compatibility.
[email protected]Billing & Subscriptions
Questions about subscription plans, credit purchases, payments, invoices, renewals, or failed payments.
[email protected]Hours
Support hours
Our support team actively monitors requests:
Initial response targets
Urgent service-impacting issues receive priority attention.
Faster resolution
Help us resolve your issue faster
Please include
- Your registered email address.
- Browser name and version.
- Extension version.
- Operating system.
- Screenshots if available.
- Steps that reproduce the issue.
For billing requests, include
- Payment date.
- Transaction reference.
- Payment reference number.
- Subscription plan.
Quick fixes
Before contacting support
Many issues can be resolved by:
Our commitment
Threadesk was built for merchants who run real businesses through conversations. We understand that a missed order can mean lost income.
When you contact support, you're speaking with people who understand the realities of selling through WhatsApp and social commerce. We're here to help you keep your business moving.
Contact support