Support
You're running a business from conversations. We take that seriously.
When an order is missing, a payment cannot be found, or an extension issue interrupts your workflow, every minute matters.
Our support team exists to help you get back to selling as quickly as possible.
Get in touch
How can we help?
General Questions
Questions about features, plans, setup, account management, or product guidance.
[email protected]Technical Support
Problems with the browser extension, WhatsApp Web integration, AI scans, login issues, sync issues, or browser compatibility.
[email protected]Billing & Subscriptions
Questions about subscription plans, credit purchases, Paystack payments, invoices, renewals, or failed payments.
[email protected]Hours
Support hours
Our support team actively monitors requests:
Initial response targets
Urgent service-impacting issues receive priority attention.
Faster resolution
Help us resolve your issue faster
Quick fixes
Before contacting support
Many issues can be resolved by:
Our commitment
Threadesk was built for merchants who run real businesses through conversations. We understand that a missed order can mean lost income.
When you contact support, you're speaking with people who understand the realities of selling through WhatsApp and social commerce.
We're here to help you keep your business moving.